Questions,
Answered.
Everything you might want to know about ILSA Health — our supplements, our standards, every treatment in the catalog, how care works through the platform, shipping, safety, and more. And if you don’t find your answer here, we’re one email away.
Browse the QuestionsStart with the big picture
Who we are, what we offer, and how the pieces fit together.
ILSA Health is a wellness platform built around one idea: taking the guesswork out of wellness. We offer clean, transparently formulated, third-party tested supplements organized by goal — energy, sleep, metabolism, beauty, immunity, gut health, and more. And for concerns that need clinical attention, we connect you with independent licensed providers through our telehealth platform.
Most stores organize supplements by ingredient or category, which leaves you to figure it out alone. We organize everything around your goals. We’ve done the research, checked the science, and carefully selected every formula — so you can choose with confidence instead of crossing your fingers. And everything we offer follows the same promise: what’s on the label is what’s in the bottle.
No. ILSA is a platform, not a medical practice — we never prescribe anything. For prescription treatment programs, ILSA connects you with independent, licensed providers who review your health history and make every clinical decision. What’s appropriate for you always rests with your provider.
Our supplement collections ship across the United States. Telehealth programs are available nationwide through the ILSA platform, subject to provider evaluation, your eligibility, and the rules of your state.
Start with whatever you’re most trying to change right now. Every collection is organized by goal, so if you want more energy, better sleep, or support for your metabolism, you’ll find formulas selected for exactly that. And if you’re not sure, that’s exactly the point — tell us your goal and we’ll point you to the right place.
Every treatment ILSA offers, in one place
Six areas of provider-reviewed care — and where to find the full catalog.
The catalog currently spans 39 treatments across six areas of care: weight loss, wellness and healthy aging, women’s health, men’s health, hair loss, and DNA labs. Prescription treatments are reviewed by an independent licensed provider through ILSA and, if approved, shipped discreetly from licensed U.S.-based pharmacies — no clinic visit required. You can browse everything at lp.ilsahealth.com/get-started.
Programs built around GLP-1 therapies — Semaglutide and Tirzepatide — in several forms, including injectable, sublingual, and B12 combination options, alongside supportive injectables such as Lipo-C and Lipo-B. Every program begins with a short online assessment, and an independent licensed provider determines whether a treatment is appropriate for you before anything ships.
Yes. Women’s health programs include menopause support and estradiol therapy in several forms — gel, patch, and tablets. Because hormone therapy is highly individual, it always starts with an online assessment reviewed by an independent licensed provider, who determines which option, if any, is appropriate for your health history.
Provider-reviewed programs supporting energy and healthy aging — including NAD+ in three forms (injections, cream, and nasal spray), Sermorelin, Glutathione, and injectable B12. These build gradually with consistent use, and your provider will set realistic expectations for whatever you start.
Men’s health treatments include Sildenafil and Tadalafil — available only after an independent licensed provider reviews your health information and confirms the treatment is appropriate for you.
Three provider-reviewed options: Finasteride tablets, Minoxidil topical solution, and Minoxidil tablets. Hair takes patience — changes generally need several months of consistency — and your provider will help set the right expectations from the start.
The DNA labs are over-the-counter wellness reports covering areas like food sensitivity, metabolic efficiency, skin aging and hydration, recovery and injury risk, stress resilience, and weight-loss optimization — sixteen reports in all. They use a simple home collection kit with a digital report, and they are informational reports about genetic tendencies — not diagnostic medical tests, not prescribed, and not reviewed by a provider.
Four steps. Pick a treatment from the catalog. Answer roughly two minutes of health questions online — no appointment needed. An independent licensed provider reviews your information and confirms whether it’s a good fit. Once approved, your order ships discreetly from a licensed U.S.-based pharmacy. There’s no charge or commitment until a provider approves you.
No — and it’s important to understand the difference. If approved by your provider, prescriptions are dispensed by U.S.-based 503A compounding pharmacies that are registered with the FDA and operate under United States Pharmacopeia standards. Compounded medications themselves are not FDA-approved and have not undergone FDA evaluation for safety, effectiveness, or manufacturing consistency. Your provider can help you weigh what’s right for you.
What’s in the bottle — and what isn’t
How our formulas are chosen, tested, and held to the label promise.
Every supplement is created with one simple question in mind: will this genuinely help someone reach their goal? That means clean, thoughtfully chosen ingredients, formulas backed by research rather than passing trends, and ingredients designed to work together — not just look impressive on the label. If an ingredient doesn’t contribute to the formula, it doesn’t belong in the bottle.
Yes — every batch. Independent laboratories verify identity, purity, potency, and safety. That means the ingredients listed on the label are confirmed to be present in the amounts we claim, and every batch is screened for contaminants such as heavy metals and harmful microbes before it reaches your hands.
A proprietary or “hidden” blend lets a brand list a mix of ingredients without disclosing how much of each is inside — which makes it impossible to know whether you’re getting a meaningful amount of anything. We don’t use them. Every ingredient and amount on an ILSA label is exactly what’s in the bottle. Nothing more. Nothing less.
No. Our supplements are designed to support your wellness goals — they are not intended to diagnose, treat, cure, or prevent any disease. If you have a medical condition, take prescription medication, or are pregnant or nursing, talk with your healthcare provider before adding any supplement to your routine.
It depends on the formula, your goal, and your body. Supplements work through consistency over weeks — not overnight — and most people give a new formula at least four to eight weeks of daily use before judging it. Wellness isn’t about collecting more bottles; it’s about giving your body the right support, at the right time, consistently.
No. Everything in our goal-based collections is available without a prescription. Prescription treatment programs are separate, and always begin with an online assessment reviewed by an independent licensed provider.
From checkout to your door
The practical details — shipping, tracking, and what to do if something goes wrong.
Orders are processed promptly and typically arrive within about a week, depending on your location. As soon as your order ships, you’ll receive a confirmation email with tracking so you can follow it to your door.
We currently ship across the United States.
You’ll receive a tracking link by email once your order ships. If you haven’t received one, check your spam folder first — then email us at [email protected] and we’ll track it down for you.
If you need to change or cancel an order, email [email protected] as soon as possible. Orders move to fulfillment quickly, but if yours hasn’t shipped yet, we’ll do everything we can to catch it.
That’s on us. If your order arrives damaged, incorrect, or incomplete, email [email protected] with your order number — and a photo if you can — and we’ll make it right.
How clinical care works through ILSA
For goals that need more than a supplement — how the provider process actually works.
It follows a clear, structured path. You complete a detailed online assessment about your health, history, and goals. An independent licensed provider reviews it and determines whether treatment is appropriate for you. If approved, your treatment is prepared by a licensed U.S. pharmacy and shipped directly to your door — with ongoing support and follow-up along the way.
They’re independent, licensed clinicians operating within the rules of their state. ILSA connects you with them through the platform — but every clinical decision, from whether treatment is appropriate to what your plan looks like, rests entirely with your provider.
No. Programs offered through the ILSA platform are cash-pay, with clear pricing shown before you commit. No insurance, no surprise bills, no hidden fees.
Yes. Assessments and communications are handled through secure, HIPAA-compliant systems, and your information is only used to support your care.
Hormone-related concerns deserve individual clinical attention rather than an off-the-shelf answer. The right starting point is an online assessment: an independent licensed provider will review your health history and discuss the options that are appropriate for you.
No — and you should be cautious of anyone who guarantees it. Whether treatment is appropriate is a clinical decision made by a licensed provider after reviewing your assessment. Nothing ships unless a provider approves it.
The fine print, in plain language
The honest answers to the questions everyone should ask.
No. Everything we publish — guides, articles, product pages — is educational only and is not medical advice. It’s there to help you understand your options, not to replace a conversation with your own healthcare provider.
If you’re pregnant or nursing, under 18, managing a medical condition, or taking prescription medication, check with your healthcare provider before starting any new supplement. It’s a short conversation that’s always worth having.
Dietary supplements are regulated differently from medications. The statements on our site have not been evaluated by the Food and Drug Administration, and our products are not intended to diagnose, treat, cure, or prevent any disease. That’s exactly why we go further than required — with full label transparency and independent third-party testing on every batch.
Stop taking it and consult a healthcare professional. Then let us know at [email protected] — we take every report seriously.
A real person, one email away
How to reach us — and where to find us between orders.
Email us at [email protected]. It’s a monitored inbox, and a real person will get back to you. You can also call 754 227 9 227.
You’ll find us on Instagram at @startilsa and on Facebook as Ilsa Health, where we share education, new formulas, and wellness guidance.
We’d love to hear from you. Send a note to [email protected] with a little about yourself and what you have in mind, and the right person will follow up.
Still Have Questions?
We’re One Email Away
If you didn’t find your answer here, send us a note and a real person will get back to you. Or, if you’re ready to start, explore the collections and shop by your goal.
Educational only — not medical advice. These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.
Medical & Regulatory Notice
The health assessment offered through ILSA Health is designed for preliminary screening and educational purposes only. Completion of this questionnaire does not create a doctor–patient relationship.
All medical services, including clinical evaluations, treatment plans, and prescription decisions, are provided exclusively by independent U.S.-licensed healthcare providers. Providers exercise full medical judgment and determine eligibility based on individual clinical assessment and applicable state regulations.
If approved, prescriptions are dispensed by U.S.-based 503A compounding pharmacies that are registered with the FDA and operate in compliance with United States Pharmacopeia standards. Compounded medications are not FDA-approved and have not undergone FDA evaluation for safety, effectiveness, or manufacturing consistency.
Individual responses to treatment vary. No specific results are guaranteed.
ILSA Health does not manufacture, compound, or directly dispense medications. Product appearance, packaging, and labeling may vary from images shown on this website.
All trademarks and product names are the property of their respective owners.
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Email: [email protected]
Phone: 754 227 9 227
1600 S Dixie HWY, Suite 108,
Boca Raton FL 33432
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